BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE WEBSITE.
- Context & Purpose
- The domain name www.ekavaidya.com and dravya.app, an internet based portal, and Dravya, a mobile application, is owned and operated by Ekavaidya Knowledge Services Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013, having its CIN # U85190KL2016PTC039925 and with its registered office as, Building No. IV/118, Ganapathimukku, Elamkunnapuzha, Vypin, Ernakulam, Kerala, INDIA (hereinafter, referred to as “Ekavaidya” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile applications are collectively referred to as “Website”.
- The Website is a platform that primarily serves as information or knowledge portal. The website provides a searchable database of natural ingredients including herbs, metals, minerals, animal products, gemstones, fungal parts and products including formulations and preparations manufactured using the above mentioned ingredients that are either mentioned in Classical Ayurvedic reference books (listed under the category ‘Classical Product’ in the website) or formulated by Ayurvedic manufacturers and Ayurvedic pharmaceutical companies (listed under the category ‘Proprietary Product’ in the website). The data of classical preparations are compiled directly from its original reference textbooks of Ayurveda whereas the data of Proprietary preparations are either sourced from literature provided by its manufacturer or entered directly by the manufacturer.
- The website is categorised as Subscription services which may require the User to Subscribe by registering and creating a profile to access or use all of its features and content for a period of time that is stipulated by Ekavaidya. The Company reserves the right to change, amend or modify the Subscription rates or duration or any policy(ies) or guideline(s) regarding the access to the Website or the terms of subscription, at any time and in its sole discretion.
- The website also facilitates the purchase of products sold by various relevant manufacturers (hereinafter referred to as “ Services”). The arrangement between the Sellers and Ekavaidya shall be governed in accordance with this Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Ekavaidya, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/services offered for sale by the Sellers. To facilitate the relation between Sellers and the Users through the Website, Ekavaidya shall send to the Users promotional content including but not limited to emailers, notifications and messages.
- For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Ekavaidya will be required to collect and host certain data and information of the Users. Ekavaidya is committed to protecting the personal information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s personal information. This Privacy Policy has been designed and developed to help you understand the following:
- The type of personal information (including sensitive personal data or information) that Ekavaidya collects from the Users;
- The purpose of collection, means and modes of usage of such personal information by Ekavaidya;
- How and to whom Ekavaidya will disclose such information;
- How Ekavaidya will protect the personal information including sensitive personal data or information that is collected from the Users; and
- How User’s may access and/ or modify their personalinformation.
- This Privacy Policy shall apply to the use of the Website by all Users / Sellers. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by Ekavaidya to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to Ekavaidya, failing which they are required to leave the Website immediately.
- This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder as amended from time to time, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
- What is personal information?
- Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Ekavaidya, is capable of identifying the person concerned.
- Sensitive Personal Data or Information means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Ekavaidya for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as sensitive personal data/information.
- Types of personal information collected by Ekavaidya:
- A User may have limited access to the Website and utilize some of the Services provided by Ekavaidya without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website provided at its discretion by Ekavaidya. In order to have access to all the features and benefits on our Website using the ‘Professional Pack’, and for the purposes of accessing, interacting, exchanging information and transacting through the Website, the Users are required to obtain registration, in accordance with the procedure established by Ekavaidya in this regard, a User may be required to first create an account on our Website. As part of the registration process, Ekavaidya may collect the following personal information from the Users(hereinafter collectively referred to as “User Information”):
- Name;
- User ID;
- Email address;
- Address (including country and ZIP/ postal code);
- Gender;
- Age;
- Phone number;
- Password chosen by the User;
- Income Tax Identification number (PAN number)
- Aadhar number or UID number or Passport number or any other valid identification number or details as provided by the Central / State Government;
- Academic qualifications and validating proof of the same
- Professional status, experience and validating proof of the same
- Valid financial and bank account information; and
- Other details as the User may volunteer.
- In order to avail the some specific, detailed and personalised Services, the Users may be required to upload copies of their prescriptions (on a case to case basis, at the discretion of Ekavaidya), on the Website and/ or e-mail the same to Ekavaidya in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Ekavaidya only in the manner specified in this Privacy Policy and the Terms of Use. The term User Information shall also include any such prescriptions uploaded or otherwise provided by Users.
- Ekavaidya may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
- Internet use: Ekavaidya may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Ekavaidya and its service providers for the technical administration of the Website, research and development, and for User administration.
- The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Ekavaidya hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
- Ekavaidya does not knowingly collect personal data from people who are “incompetent to contract” including minors and people of unsound mind.
- Ekavaidya may in future include other optional requests for information from the User including through User Surveys in order to help Ekavaidya customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by Ekavaidya. Any such additional personal information will also be processed in accordance with this Privacy Policy.
- Purposes for which your information may be used by Ekavaidya:
- The personal information and other information which Ekavaidya collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
- Registration of the User on the Website;
- Processing the User’s orders / requests and provision of Services;
- Complete transactions with Users effectively and billing for the products/ Services provided;
- Technical administration and customization of Website;
- Delivery of personalized information and target advertisements to the User;
- Improvement of Services and features on the Website;
- Research and development and for User administration (including conducting User surveys)
- Non-personally identifiable information, exclusively owned by Ekavaidya may be used in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and Ekavaidya may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
- Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.
- In case of any contests conducted by Ekavaidya in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering.
- Disclosure and transfer of your personal information:
- Ekavaidya may need to disclose/ transfer your personal information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:
- To Sellers and other service providers appointed by Ekavaidya for the purpose of carrying out services on Ekavaidya’s behalf under contract. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.
- To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.
- To government institutions/ authorities to the extent required a) under the laws, rules, and regulations and or under orders of any relevant judicial or quasi-judicial authority; b) to protect and defend the rights or property of Ekavaidya; c) to fight fraud and credit risk; d) to enforce Ekavaidya's Terms of Use (to which this Privacy Policy is also a part) ; or e) when Ekavaidya, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
- If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
- In case of contests conducted by Ekavaidya in which the User participates, the concerned User’s information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for prize fulfilment and other aspects of such contest or similar offering.
- Ekavaidya makes all User Information accessible to its employees, associates and data processors only on a need-to-know basis. All Ekavaidya employees, associates and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
- Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. Ekavaidya may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Ekavaidya's business.
- Ekavaidya may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets of Ekavaidya corporation division or company. Any third party to which Ekavaidya transfers or sells its assets will have the right to continue to use the personal data and/ or other information that a User provide to us.
- Retention of the information:
- All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by Ekavaidya in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Ekavaidya will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.
- Part of the functionality of the Website is assisting the Sellers to maintain and organize such information to effect sale and purchase of products. Ekavaidya may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.
- The Website is also designed for assisting the Users to access information relating to pharmaceutical products. Ekavaidya may, therefore, retain and submit all such records to the relevant Users.
- Ekavaidya will also ensure that User Information is not kept for a period longer than as required for the purposes for which it is collected or as required under any applicable law.
- Links to third-party advertisements:
- The links to third-party advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with Ekavaidya unless expressly specified on the Website.
- If you link to any such Third Party Links, we request you review the website’s privacy policy. Ekavaidya accepts no responsibility and liability for the policies or practices of Third Party Links.
- Security Practices and Procedures:
- Ekavaidya adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
- Ekavaidya makes all User Information accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
- Ekavaidya takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
- Users’ rights in relation to their personal information collected by Ekavaidya:
- All the information provided to Ekavaidya by a User, including Sensitive Personal Information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
- Users can access, modify, correct and delete the personal information provided by them which has been voluntary given by the User and collected by Ekavaidya in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/ her information, Ekavaidya may keep a copy of the information which User originally provided to Ekavaidya in its archives for uses documented herein. In case the User seeks to update or correct, his/ her personal information, the User may exercise these rights by emailing Ekavaidya at mail@ekavaidya.com and communicate the change(s) for updating Ekavadiya’s records.
- If you, as a casual visitor, has inadvertently browsed any other pages of this Website prior to reading the Privacy Policy and the Terms of Use, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Ekavaidya. All visitors, however, are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing/ deletion, as Ekavaidya cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website.
- If you have inadvertently submitted any personal information to Ekavaidya prior to reading the Privacy Policy and Terms of Use, and you do not agree with the manner in which such information is collected, stored or used, then you can ask Ekavaidya, by sending an email to mail@ekavaidya.com containing the rectification required, whether Ekavaidya is keeping personal data about him/ her, and every User is also entitled to require Ekavaidya to delete and destroy all such information relating to him/ her (but not other Users) in its possession.
- In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, Ekavaidya reserves the right to discontinue the services for which the said information was sought.
- 10.Additional notes to the User:
- Ekavaidya does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Ekavaidya is not responsible or liable. Accordingly, Ekavaidya does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Ekavaidya guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. Ekavaidya encourages the User to read the privacy policies of that website.
- Ekavaidya shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Ekavaidya or any Seller. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Ekavaidya has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Ekavaidya has the right to suspend or terminate such account at its sole discretion.
- Ekavaidya shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Ekavaidya including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
- The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall immediately notify Ekavaidya of any actual or suspected unauthorized use of the User's account or password.
- Ekavaidya will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can ask Ekavaidya, by sending an email to mail@ekavaidya.com containing the rectification required.
- 11.Changes in the Privacy Policy:
- Ekavaidya may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Ekavaidya treats User's personal information, Ekavaidya will either display a notice on the Website or send Users an email. If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/ her/ its consent to the changed practices.
- 12.Contact information:
- If any User has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at mail@ekavaidya.com
- If a User has any questions concerning Ekavaidya, the Website, this Agreement, or anything related to any of the foregoing, Ekavaidya can be reached at the following email address - mail@ekavaidya.comor via the contact information available from the following hyperlink: www.ekavaidya.com